Instant Message Excerpts: On Being a Network Engineer, 16

| July 7, 2012

My job is what you might call “intellectually challenging.” It’s pretty much all brain-work and typing, with the occasional bit of “maintaining good customer relations” thrown in. Some parts of the job, of course, are easier than others. Much easier. Like changing out bad cables…. Russ(2:55:34 PM): ok… the field tech is on site? Gonzo(2:55:47 […]

Instant Message Excerpts: On Being a Network Engineer, 15

| June 22, 2012

After dealing with an exceedingly demanding and finicky customer: Russ(4:19:05 PM): I dunno about you – I always log that crap on those tickets JSmith(4:22:30 PM): thanks. i’m sorta waiting for the day someone tells me i caused an SLA miss on one of these. i might be behind bars after that. Russ(4:23:07 PM): what’ll […]

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