First Cousins, Unremoved

| January 27, 2005

While googling and clicking around to try to find out exactly what the blood relationship is between “second cousins” — I never really understood the whole “first cousin twice removed” or “second cousin once removed” thing, or indeed anything more complicated than “cousin” — I ran across Cousin Couples. For the record: no thank you. […]

Top-Notch Customer Service

| January 26, 2005

A few years ago, I used to do telephone tech support for a Major Silicon Valley Technology Company. We strove to provide the best service any customer could have the right to expect, and in my ever-so-humble opinion (and that of, oh, just about every rating organization in the country) we succeeded. Our products were […]