Russ Emerson | December 11, 2003
With a vacation trip to California in the offing, I expect blogging to be light until Christmas week. On the negative side, I won’t actually be with the family for Christmas Day itself – I’m only taking a week off. On the plus side (for me, that is), I expect to have a really good […]
Russ Emerson | December 10, 2003
This week I’ve done something I haven’t done regularly in the past few years: I’ve spoken with a customer on the phone to try to fix a networking problem. These days, my technical assistance is delivered in the form of “how-to” documents, web-based troubleshooting tools, and Microsoft-like (*spit*) “knowledge base” items. I rarely talk to […]