Top-Notch Customer Service
Posted By Russ Emerson on January 26, 2005 at 8:42 pm
A few years ago, I used to do telephone tech support for a Major Silicon Valley Technology Company. We strove to provide the best service any customer could have the right to expect, and in my ever-so-humble opinion (and that of, oh, just about every rating organization in the country) we succeeded.
Our products were more expensive then the competition, the software had more than its share of problems, but the after-sale support we provided was second to none, and it brought customers back to us over and over again.
Having been “the guy on the phone” for literally thousands of customers calling with broken networks over the years, I really began to take notice of high quality technical support when I was on the “caller” end of a support situation. Good support is rare enough that it deserves recognition.
With that in mind, I’m here to praise the folks at Epson.