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October 25, 2005
Conflicted

A few nights ago, half a dozen of us worked several hours and finally resolved a very tricky and obscure network problem that kept our customer's entire operation offline and non-functional. They were thrilled when we restored their service and they were able to communicate to the rest of the world.

The customer we saved was a telemarketing company.

So on the one hand, we were indeed able to resolve a problem that this customer had. It could have been any customer, it just happened to be this one. On the other hand, maybe the world was a little bit better (or at least quieter) before the problem was resolved.

My colleagues and I are very good at what we do. So are many prostitutes.

I don't know whether to feel proud or ashamed.

Posted by Russ at 04:31 PM, October 25, 2005 in Geekery

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