Russ Emerson | February 14, 2005
Sometimes when debating, even when you’re right about something, you have trouble mustering the necessary argument required in order to sway your opponent. It happens to all of us, including those of us who are geeks technologists. What, then, to do when your rhetorical back is against the wall? Make stuff up, of course. Lie […]
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Russ Emerson | January 26, 2005
A few years ago, I used to do telephone tech support for a Major Silicon Valley Technology Company. We strove to provide the best service any customer could have the right to expect, and in my ever-so-humble opinion (and that of, oh, just about every rating organization in the country) we succeeded. Our products were […]
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