Russ Emerson | November 27, 2005
To: Technical Underlings From: Your Escalation Engineer 1) The proper greeting when I walk in the door at the start of my duty shift is “Hi, Russ” or some similarly generic greeting. It is not “I have an escalation for you” or, despite the evident faith and confidence you place in my abilities, “Man, am […]
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Russ Emerson | October 25, 2005
A few nights ago, half a dozen of us worked several hours and finally resolved a very tricky and obscure network problem that kept our customer’s entire operation offline and non-functional. They were thrilled when we restored their service and they were able to communicate to the rest of the world. The customer we saved […]
Category: Geekery |
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